Refund Policy

Last updated: August 2026

Subscriptions are non-refundable. Once a subscription payment is made, it cannot be refunded, in full or in part, for any reason including non-use, early cancellation, or dissatisfaction with the volume of enquiries received.

1. Subscription fees

Subscription plans for agents, builders and construction/interior providers are billed in advance for the chosen period (for example, annually). By completing payment you acknowledge and accept that:

The subscription fee is non-refundable once paid.
No pro-rata or partial refund is provided if you cancel before the period ends.
No refund is provided for periods during which you did not use the platform.
Downgrading or deactivating your account does not entitle you to a refund.

2. Why subscriptions are non-refundable

A subscription grants immediate access to platform features — including direct enquiry routing and listing visibility — from the moment it is activated. Because this access and the associated value are delivered upfront, fees cannot be refunded.

3. Failed or duplicate payments

If you are charged more than once for the same subscription due to a technical or payment-gateway error, the duplicate charge will be refunded once verified. Contact us with your payment reference within 7 days of the transaction.

4. Construction & interior services

Any payments for construction or interior work are governed by the separate agreement between you and the provider, not by this platform subscription policy.

5. How to contact us

For billing questions or to report a duplicate charge, email hello@globalrootsrealty.com with your registered email and payment reference.